Sunday, June 26, 2011

Are collections right for me?

We signed up a new small business client yesterday who has an account against another business.  They suspect the company may no longer be in business. Our prospective client asked, should they pursue collections - would it be worth a try?

Our response is that collection efforts are always worth a try. Worse case scenario we are out just a few stamps, ink, paper and skip tracing fees. Best case we recover our client's money and everyone is happy.

Contingency fees mean that there is no risk to you to pursue collection efforts with us. Let us make some phone calls, send letters and try to get your money back.

Gwynne Heiser
A/R Collections Services LLC

Sunday, May 22, 2011

Client success story - pay in full discount

We received an account this month from a local printing company, for one of their business clients. We were able to secure a payment promise right away (within one week) for the balance.  Sometimes we are able to do this utilizing a pay in full discount, which we take out of our fee. This does not affect our customer's portion.

This is a tool that you can use in your business as well. If you have a client that owes you a large amount, say $1000 or more, consider offering them a 5-10% discount to pay you today in full. We tell our prospective (and current clients) that money now is better than lawyers later.

After your in-house recovery efforts, if your client has still not paid you, please call us. We will do our best to help you get fast results.

Gwynne Heiser
A/R Collections Services LLC

Friday, May 6, 2011

New Client success story - Immigration & Family Law attorneys

One of our newest clients is an immigration and family law attorney firm. Due to collection efforts, we have received payments for three of their of six accounts turned over. The remainder have been reported to the credit bureau and we continue to follow up with them in attempts to obtain a payment plan.

Let us help you with your past due accounts after your in-house due diligence.

Gwynne Heiser
A/R Collections Services LLC

Monday, May 2, 2011

New client HOA success story - update

Our newest HOA client is pleased with collection results. Out of the 18 accounts turned to us, 7 customers have paid in full, or are on a payment plan. The remainder have been reported to the credit bureau and we continue to pursue collection efforts with phone calls and letters.

Let us help produce positive results for you, and increase your cash flow.
Gwynne Heiser
A/R Collections Services LLC

Wednesday, April 20, 2011

Helping you keep your customers

We were giving a presentation on Best Practices for debt collection at El Puente Rotary last night and a comment was raised about how some businesses do not want to turn their accounts to collections, for fear of losing clients.

We have found that we are actually helping some of our clients keep their customers.  We have seen this with a gym we represent in Queen Creek, and a soil testing company in Tempe.  Our goal is always to treat our client's customers with respect but also be firm in attempts to recover the money owed.

Yesterday we were audited by the AZ Department of Financial Institutions. This is standard practice for collection agencies every three years, to ensure our clients are getting paid as per our service agreements. The examiner who looked at our accounting suggested that we are in a niche market as he noted we practice being very courteous to our client's customers. He intimated that this is not so common in the collection business.

Let us help you keep your customers. Should you have past due accounts we will work hard to bring your money back, but will be respectful to your customers in an attempt to have them be able to come back to you for future business.

Saturday, April 16, 2011

Making sure your needs are met

We were talking to a fellow vendor today at the Mujeres Unicas event. He mentioned that his company isn't currently using an outside collection agency.  He said that there are quite a few past due accounts. I suggested that they give us a try, and that it would be better for them to recover some of their money vs. none of it. He agreed and then asked if we have an interactive software where they can view their accounts in real time to see who has paid us. I had to let him know that we do not possess this software (yet) but that we could send them bi-monthly reports. We do know of another collection agency that has this type of software available, so we gave him their contact information. We would rather have a prospective client satisfied by another agency if we know we cannot meet their needs.

Tuesday, April 12, 2011

The importance of Billing your clients monthly

A prospective client recently mentioned to us that she does not bill her clients monthly.  This is very important, otherwise your bill can disappear from your clients' radar. Ruth Urban of On The Money can help you set up invoicing for your business, and she also does tax education.  Her email is or her phone is 602-989-0524.